One can try some tweaks and tips himself before calling wateen customer support. Using Wateen, You quite often come across few problems of front page not opening or prepaid webpage not opening. So here are some common tips you can always use before calling the wateen support service.
1. Delete internet temporary files, from your Internet Explorer or Firefox browser cache.
2. Clear your browser history
3. Wateen website works with Java so you need to enable Java Scripts
4. You can also try New Login Page can be found at http://selfcare.wateen.com/ or http://10.16.128.199
5. Alternate Address for prepaid portal is http://10.16.2.19
7. Alternate Address for Internet Login page is http://10.16.6.16.
8. an other IP address to login http://220.127.116.11/
Some of the above mentions IP address are just local to Wateen Network and you may not be able to access these via any other network.
In addition to the above tips one can always try calling Wateen SelfCare help line 111-365-111